The following terms and conditions are set forth to ensure clear mutual understanding of the broad offerings of value added services provided by Actionforms, LLC. Standard Payment Terms Check/MO in Advance Cashier's Check on Gateway Delivery COD Company Check Account Balances exceeding 30 days are subject to interest at 1.5% Additional Payment Options Joint Purchase Orders Cross Corporate Guarantee Standby Letter of Credit Order Procedure All gateway orders over $500 require written purchase orders. Purchase orders must include: Bill to / Email to instructions Payment Terms Delivery Setup Instructions Form quantity to determine price Any applicable integration instructions Signature of authorizing party You will be provided with an order acknowledgment for your verification. This accurate information will enable us to process your order promptly and correctly. Start up Approved orders are started the same day if received by 3 PM and will be email-ed unless otherwise specified. All emails are from ActionForms, LLC. If your email experiences a return, you are not eligible for a Return Authorization. You must recontact us, with proper information.

Returns/Credits Our Credit policy will vary as we adhere to terms and conditions. Credits are approved no later than 30 days of invoice date if defective in the Actionforms gateway. Gateway Product with an invoice date outside of 30 days is not eligible for credit. Defective gateway outside of 30 days will qualify for repair. No credits will be allowed. HTML work will be billed at quoted or hourly rate. Credits are subject to a 15% tech service fee. Please verify your acknowledgments. Notify ActionForms immediately if there are discrepancies. This will prevent any problems before Gateway is authorized. Gateway should be verified immediately. Do not begin if there is a discrepancy. Upon verification, gateway should then be tested. If the gateway is believed to be defective or there is a billing problem, contact us immediately. Failure to notify ActionForms of discrepancies is considered acceptance of the gateway. Order cancellation If you decide to terminate the ActionForms gateway, you will be subject to a 10% cancellation fee as well as the incurred integration cost. You will also be subject to a change in terms (CIA). Credit Procedure All credits require a Credit Material Authorization ( CMA) When calling our Credits Department or faxing the CMA request, You must supply the following: Invoice or sales order number. Invoice date ID number Password Description of the nature of the problem and the diagnostic procedure followed to determine the problem. You will be faxed a copy of the completed CMA authorization. CMA numbers are valid for 30 days.